Bad service

Am two mountains client for so many years recently i received an SMS from them stating that my policy is about to lapse I called the customer care center and the explain n I understood the reason behind the SMS then I made the payment of r390 and call them back to allocate my payment, I spoke to Lavani and Brenda they keep promising to cum back to me but they don't keep their promises, I sent Lavani proof of payment on Friday 12/08 till to date I don't know where am standing will this issue. Two mountains have many clients so they care anymore, i think is time to get a policy from somewhere I will be satisfied with the service.