Bad Horrible and Unreliable Two Mountains Funeral Undertaker

I have 3 Policies for my family and extended family with Two Mountains Funeral Undertaker. I've lodged a claim for a family member who passed away 1 May 2023. Two Mountains refuses to pay out the the claim due to the abridge Death Certificate. All supporting documents stating the reason for the abridge Death certificate have been submitted. According to Home Affairs the computerized Death certificate will only be available after 6 months. I had to borrow money from friends in order to bury my loved one. Or I had to postpone the funeral. Two Mountains insist that they will only pay out the claim with a computerized Death certificate. I can't wait for 6 months. I need to repay the people who helped me to bury my loved one. I've never missed a premier and I'm a policy holder of two other policies. Can't they make an exception? I need help please. I need the money. They are quick to deduct every month but excuses when they have to pay out.