Bad experience I would even recommed it to anyone

I have a took a funeral cover with them in July 2021 and it hasnt been an easy journey with collection of premiums. In just a short space of time being with them, they just showed me that my money is not importnat to them. Its as if they doing me a favour. My cover started on the 1st of July 2021 and they ddnt even debit, I called them and I was told they ddnt it wasnt put in their system, then I had to start over. The new cover started in August 2021. They stared debting as per my agreement with them. The month of Novemebr they did not debit again and I had to call them, when i ask what happend they said they do not know what hapend and why the debit did not go through. I made an agreement of emergency debit, then they decided to debit me twice. I called them again, they still they do not know how that happend apparently they couldnt even see the second debit. They i said they should not debit me in December nd rather debit in January 2022. All agreed with the agent. Now in Jan no debit went through and I called them again, nobody did anything so that the debit can go through in January, with fustration I asked to cancel the cover,I was transfered to someone who did not even bother to take my call.