MM
Masetsana M
1 reviews | Active since May 2025
07 May 2025, 15:44
Bad experience
We had a bad experience with two mountains, my sister registered my grand mother in her two mountains policy so on may/june 2023 my grand mother passed away,and two mountains send the R200 airtime after my sister tell them about the funeral of my grandma she thought after submitting all the documents they want they will give her the money but they gave her nothing till this day 7 may 2025 can you imagine...
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Replies (5)
Two Mountains's replyOfficial
08 May 2025, 06:58 Good morning Masetsana Mothiba
Thank you for reaching out to us. We acknowledge receipt of your review and sincerely apologize for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards,
Two Mountains Complaints Department
Thank you for reaching out to us. We acknowledge receipt of your review and sincerely apologize for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards,
Two Mountains Complaints Department
Two Mountains's reply08 May 2025, 06:58
Official
Good morning Masetsana Mothiba
Thank you for reaching out to us. We acknowledge receipt of your review and sincerely apologize for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards,
Two Mountains Complaints Department
Thank you for reaching out to us. We acknowledge receipt of your review and sincerely apologize for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards,
Two Mountains Complaints Department
MM
Masetsana M's updateReviewer Update
16 May 2025, 08:53We are still waiting for your call...we don't know when we'll get it because 7 days has passed, what we want to know is why are you not following the procedure and do the right things
MM
Masetsana M's update16 May 2025, 08:53
Reviewer Update
We are still waiting for your call...we don't know when we'll get it because 7 days has passed, what we want to know is why are you not following the procedure and do the right things
Two Mountains's replyOfficial
16 May 2025, 10:32Good day Masetsana Mothiba,
Thank you for reaching out to us. We tried to contact you and there was no response. Please advise on the convenient time to contact you.
Kind regards,
Two Mountains Complaints Department
Thank you for reaching out to us. We tried to contact you and there was no response. Please advise on the convenient time to contact you.
Kind regards,
Two Mountains Complaints Department
Two Mountains's reply16 May 2025, 10:32
Official
Good day Masetsana Mothiba,
Thank you for reaching out to us. We tried to contact you and there was no response. Please advise on the convenient time to contact you.
Kind regards,
Two Mountains Complaints Department
Thank you for reaching out to us. We tried to contact you and there was no response. Please advise on the convenient time to contact you.
Kind regards,
Two Mountains Complaints Department
MM
Masetsana M's updateReviewer Update
16 May 2025, 15:16Here are the contact *** you can contact, thank you
MM
Masetsana M's update16 May 2025, 15:16
Reviewer Update
Here are the contact *** you can contact, thank you
Two Mountains's replyOfficial
27 May 2025, 11:27 Good day Masetsana Mothiba,
Thank you for your patience with us.
Kind regards,
Two Mountains Complaints Department
Thank you for your patience with us.
Kind regards,
Two Mountains Complaints Department
Two Mountains's reply27 May 2025, 11:27
Official
Good day Masetsana Mothiba,
Thank you for your patience with us.
Kind regards,
Two Mountains Complaints Department
Thank you for your patience with us.
Kind regards,
Two Mountains Complaints Department