EM
Euleah M
1 reviews | Active since Oct 2018
19 Jul 2023, 11:08
Bad client service
This company has proven to be the worst ever, if zero star was a review i would give them, I've placed a claim since the 28th of June, and the only thing they've done after i had already complained was to call to confirm my relationship with the deceased only on the 13th of July after which I had expected pay out but still nothing till this day their call center remains unresponsive including their WhatsApp channel...this is definitely pathetic, this is a join at your own risk company don't be fooled by them working with famous TV programmes, trust me, they are *****ulent at most.
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Replies (2)0
Replies (2)
Two Mountains's replyOfficial
26 Jul 2023, 12:15 Good day Euleah Maluleke,
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused.
The matter is receiving attention. You will hear from us within 7 to 10 working days.
Kind Regards,
Complaints Team
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused.
The matter is receiving attention. You will hear from us within 7 to 10 working days.
Kind Regards,
Complaints Team
Two Mountains's reply26 Jul 2023, 12:15
Official
Good day Euleah Maluleke,
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused.
The matter is receiving attention. You will hear from us within 7 to 10 working days.
Kind Regards,
Complaints Team
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused.
The matter is receiving attention. You will hear from us within 7 to 10 working days.
Kind Regards,
Complaints Team
EM
Euleah M's updateReviewer Update
27 Jul 2023, 08:20now thats the thing I've sent emails to the complaints team requesting feedback before resorting to hello peter and got the same response and even now there's no feedback received even after the 10 working days that the complaint requested me to wait for. how do i trust that now you will take this with urgency.
EM
Euleah M's update27 Jul 2023, 08:20
Reviewer Update
now thats the thing I've sent emails to the complaints team requesting feedback before resorting to hello peter and got the same response and even now there's no feedback received even after the 10 working days that the complaint requested me to wait for. how do i trust that now you will take this with urgency.