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Nicky S

1 reviews | Active since Mar 2022

02 Jun 2026, 11:28

***** as insurance company and SASSA

Two Mountains are deducting money from my mum pension without authorization. This is clear *****. They confirm that the policy was canceled but still deducted money today. They deduct directly from SASSA, how is that possible. This is clearly *****. My mum policy number is TUS 79436.

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Replies (3)
Two Mountains
Two Mountains's reply03 Jun 2026, 13:59
Official
Dear Nicky Slaffa, 
Your complaint, TMU005804, is currently under review by our Complaints Department. Our team is actively investigating the matter to ensure a comprehensive resolution. 
We will communicate the findings and any subsequent actions once the review is complete. Should you have further information to provide, please do not hesitate to contact us. 
We appreciate your patience and understanding. 
Kind regards, 
Complaints Department
NS
Nicky S's update25 Jun 2026, 06:00
Reviewer Update
Can I have an update on this investigation. There was 2 payments taken again after your confirmation that the policy was cancelled.
Two Mountains
Two Mountains's reply25 Jun 2026, 07:49
Official
Dear Nicky Slaffa, 

 Following our initial review of your complaint, reference TMU005804, the matter has been referred to the appropriate department for processing of the refund. 

We are committed to ensuring your concerns are addressed thoroughly and fairly. You will be provided with a detailed response upon completion of the review. 

Thank you for your patience and understanding. 

Kind regards, 

Complaints Department