XM
Xoliswa M
1 reviews | Active since Jul 2013
13 Aug 2025, 07:41
3 months of No feedback on claim submitted
Two Mountains NOT PAYING CLAIM after 3 months of logging claim. Everytime we call to follow up.they promise to revert and never do. All required docunents have been sent yet still no payment. Kindly revert a s.a.p
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Replies (3)0
Replies (3)
Two Mountains's replyOfficial
13 Aug 2025, 08:21 Good morning Ms Matele
Thank you for reaching out to us. We acknowledge receipt of your review and sincerely apologize for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards,
Two Mountains Complaints Department.
Thank you for reaching out to us. We acknowledge receipt of your review and sincerely apologize for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards,
Two Mountains Complaints Department.
Two Mountains's reply13 Aug 2025, 08:21
Official
Good morning Ms Matele
Thank you for reaching out to us. We acknowledge receipt of your review and sincerely apologize for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards,
Two Mountains Complaints Department.
Thank you for reaching out to us. We acknowledge receipt of your review and sincerely apologize for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards,
Two Mountains Complaints Department.
XM
Xoliswa M's updateReviewer Update
29 Oct 2025, 08:55Good day
We still have not received any feedbacj even after the above respobse
This was on 13 Aug its now the 29th of October, no call no email.
Is this what you call cusyoner service?
I wonder how long does it take to investigate abd what about keeping custoner in the loop.
Let me get your CEO details maybe that will work.
Regards,
Xoliswa
We still have not received any feedbacj even after the above respobse
This was on 13 Aug its now the 29th of October, no call no email.
Is this what you call cusyoner service?
I wonder how long does it take to investigate abd what about keeping custoner in the loop.
Let me get your CEO details maybe that will work.
Regards,
Xoliswa
XM
Xoliswa M's update29 Oct 2025, 08:55
Reviewer Update
Good day
We still have not received any feedbacj even after the above respobse
This was on 13 Aug its now the 29th of October, no call no email.
Is this what you call cusyoner service?
I wonder how long does it take to investigate abd what about keeping custoner in the loop.
Let me get your CEO details maybe that will work.
Regards,
Xoliswa
We still have not received any feedbacj even after the above respobse
This was on 13 Aug its now the 29th of October, no call no email.
Is this what you call cusyoner service?
I wonder how long does it take to investigate abd what about keeping custoner in the loop.
Let me get your CEO details maybe that will work.
Regards,
Xoliswa
XM
Xoliswa M's updateReviewer Update
29 Oct 2025, 08:58Hii,
Is this your kind of customer service?
No response since 13 Aug today its 29 Oct dololo feedback.
I mean not even interim.
Your CEO will do a much bettet job I think.
Regards,
Xoliswa
Is this your kind of customer service?
No response since 13 Aug today its 29 Oct dololo feedback.
I mean not even interim.
Your CEO will do a much bettet job I think.
Regards,
Xoliswa
XM
Xoliswa M's update29 Oct 2025, 08:58
Reviewer Update
Hii,
Is this your kind of customer service?
No response since 13 Aug today its 29 Oct dololo feedback.
I mean not even interim.
Your CEO will do a much bettet job I think.
Regards,
Xoliswa
Is this your kind of customer service?
No response since 13 Aug today its 29 Oct dololo feedback.
I mean not even interim.
Your CEO will do a much bettet job I think.
Regards,
Xoliswa