Two major gripes with this company. Really tried to give them a break but they’ve been dropping the ball way too hard as of late.

To start off with, I don’t think there has been a single day in the last two weeks of writing this review that the connection has not been totally offline at a time in the day and for a period spanning minutes to even hours. This is absolutely shocking and I’ve tried to have this resolved. I get that perhaps the fibre provider is not being reliable but this is actually crazy. By this point I except at least some sort of compensation because this isn’t what we signed up for.

Secondly I took control of the account from my mom and the profile name has yet to be changed. I’ve tried to have it resolved and it never was. This may sound fairly arbitrary and under most circumstances I genuinely wouldn’t give a ****. The fact is that if my mom’s name appears on support tickets, it ends up in a section reserved for tickets that need to be manually assigned. A technician from TWK explained to me that this was why some of my tickets weren’t being responded to. As a result the change is absolutely needed.