Service Assurance FAILS

24-hours after sending a stern email to the "Service Assurance Manager", neither him, nor any of the other people who were copied on this email (one person is his superior) had the courtesy to reply to or, in the very least, acknowledge receipt of my email.

The promise made in the e-signature of “Service Assurance” fails miserably and it is overselling and under-delivering TWK’s offering.

This very acutely proofs the point I am making about the deplorable customer service offered by TWK Communications.

During the whole month of April (when we needed reliable internet service more than ever!) we have been experiencing intermittent internet service at a very slow speed (much slower than the 6Mbps we are paying for) and since yesterday no telephone (VIOP) service what so ever.

When bringing it to TWK's attention, they are full of excuses and apologies, but very little offered as solutions. The technical staff is usually very courteous, but Customer Service keeps on dropping the ball.