Unauthorized Charges, Poor Communication, and Vehicle Withheld

I am extremely disappointed with the service I received.

I took my vehicle in for repairs and specifically asked to be informed of the costs before any work was carried out or parts were purchased. Despite this, parts were purchased without my approval, and I was only informed of the cost afterwards.

When I questioned why I was being charged for parts that I had not authorized, I was told that my vehicle would remain at the workshop until the account was paid. At no stage was I provided with a quotation that I approved before these costs were incurred.

To make matters worse, my vehicle was not repaired as expected, leaving me without transport for an extended period and forcing me to arrange and pay for a tow truck at additional expense. These are costs that I had not budgeted for and would not have incurred had proper communication taken place.

The lack of communication, failure to obtain authorization before incurring costs, and the decision to withhold my vehicle have caused significant inconvenience, financial strain, and frustration.

I would strongly advise anyone considering using this workshop to ensure that all quotations and approvals are obtained in writing before any work is undertaken.

Rating: ★☆☆☆☆ (1/5)

Unfortunately, my experience was characterized by poor communication, unauthorized expenses, and unsatisfactory customer service.