ARROGANT & RUDE AND DISHONEST OWNER AND SON

Subject: Complaint Regarding Poor Service and Unprofessional Conduct at TURBO SMART on 9 February 2024.

Dear Mike ***ner & Father + Son Calvin)

I am writing to express my extreme dissatisfaction with the service I received at your establishment on 9/2/2024. I brought in my Nissan Qashqai for [Service & Turbo replacement value R39 250], and was utterly disappointed by the overall experience.

* Service Issues: No RMI Service certificate received after Mike personally gave his word that the unknown technician (because they refuse to give a name and surname of person who conducted service) CAN INDEED ISSUE A RMI CERTIFICATE- No guarantee on if / or even my service was done or completed (when asked I got a VERY RUDE VOICENOTE THAT I WOULD BE HAPPY TO SHARE) 1. That just because I begged for a name and certificate, I insinuated, according to Mike, that they are dishonest - 2. I asked for the service technicians details so I can contact him myself and now this request to date has been ignored completely- that leads me to the conclusion that Mike just said the so called technicians are RMI Approved and they WILL BE RUDE and just avoid the issue overall and that there was no RMI approved technicians from the get go. 3. Mike insulted my vehicle type and brand - but was very eager to take my money. 4. I did however receive a warranty on my turbo on my invoice but would be VERY Hesitant to go back after the tone of the after service I got. 5. I requested my broken turbo back and did not receive it as Calvin said it was given in to place where they acquired my “new” turbo. So be it.

After multiple WhatsApp’s and voice notes.

* Unprofessional Conduct: Being very eager to receive payment BUT after I got my car back no business stamp nor certificate was given. My belly plate was *****ed back on with 2 plastic joints - disappointing. (instead of the 12) * Impact: Now I would have to undertake more financial strain to go to an another service center. If you can deceive in one aspect it makes a consumer question the integrity of their workmanship & business ethics’s overall.

I think they took advantage of the fact I am a young woman and not fami**** with the trade. Women should most definitely NOT deal with this guy he is just rude and intimidating.

I expected a higher standard of service from a professional car service business. The combination of inadequate service and unprofessional conduct is unacceptable. I recieved a reply on Google, which states I was rude, when I SIMPLY STATED IF YOU CANT EVEN REAPLACE ALL MY BOLTS FOR MY BELLY PLATE IT MAKES ME QUESTION IF YOU HAVE DONE ANY WORK AT ALL ON MY SERVICE... Still NO CERTIFICATE AND A finger shown back...... Won’t recommend at all. Money hungry men who do not keep to their word.