Worst Experience with Tudortech

Currently experiencing the worst customer experience. My Dyson hairdryer was collected on 15 January 2025 for inspection as it had stopped functioning. After weeks of follow up, Tudortech informed me that the motor has stopped working and that I will be given a replacement as the product is still under warranty. Fast forward 6 months and weeks of me calling to find out where my replacement is, Tudortech has informed me that Dyson is no longer providing replacements. This, for a product with a warranty.

The customer service is terrible, with no communication, no accountability and no action taken unless you phone in every week to move your job/case along. I have had the worst experience dealing with Faeeza, who doesn’t return calls, communicate in any way or provide accurate timelines.

Tudortech, do better!