WvdM
Waldo van der Merwe
1 reviews | Active since Apr 2021
06 Sept 2024, 17:00
Tudortech Austin Pathetic
Tudortech is the most useless distributor of Dyson. Not eorth buying Dyson in South Africa, item broke and more than 8 weeks of no success in following up, support and continious false promises by receptionist, Lebo and technical support Austin in Bryanston office. Austin keeps lying, false promises and avoid accountability. Dyson is ****tiest product in South Africa. Only thing left now, is to sue and follow Commercial trade rights, as consumer, this is beyond unacceptable practice. Worst experience ever.
Austin does not keep promise at ***
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Replies (5)WvdM
Waldo van der Merwe's updateReviewer Update
07 Sept 2024, 19:41To add to this. First time Dyson overheat error occurred, it went in. Got sent to cape town, weeks and weeks later after crazy follow-up it got returned, apparently fixed on job card 34343. Then 1st day we use it, it pop out overheat and shuts down error. Take it back to Tudortech, technician will asses and give feedback next day. It's been more than a week no, no refund, no new device and its sad to think such an expensive product is more at Repair than in use. Its just not worth it to buy. One would expect a refund, or new device by now, but its not consumer focused. Its very sad and frustrating. Reverted to HelloPeter, as hoping for some response on here. As legal action likely only solution in the end.
WvdM
Waldo van der Merwe's update07 Sept 2024, 19:41
Reviewer Update
To add to this. First time Dyson overheat error occurred, it went in. Got sent to cape town, weeks and weeks later after crazy follow-up it got returned, apparently fixed on job card 34343. Then 1st day we use it, it pop out overheat and shuts down error. Take it back to Tudortech, technician will asses and give feedback next day. It's been more than a week no, no refund, no new device and its sad to think such an expensive product is more at Repair than in use. Its just not worth it to buy. One would expect a refund, or new device by now, but its not consumer focused. Its very sad and frustrating. Reverted to HelloPeter, as hoping for some response on here. As legal action likely only solution in the end.
Tudortech's replyOfficial
09 Sept 2024, 11:03Hi Mr Van der Merwe, my name is Fattima and I trying to get hold of you regarding the service that you received from our Johannesburg team. Please let me know when you are available for a call.
Tudortech's reply09 Sept 2024, 11:03
Official
Hi Mr Van der Merwe, my name is Fattima and I trying to get hold of you regarding the service that you received from our Johannesburg team. Please let me know when you are available for a call.
WvdM
Waldo van der Merwe's updateReviewer Update
11 Sept 2024, 21:11Subsequent to working with Fattima Sheik, the matter definitely made progress.
Thank you Fattima, must say with your intervention, guidance and client focus, things shiftly improved. You do give significant hope to Tudortech and bring back trust in the business. You definitely an asset to Tudortech. I thank you for your customer focus. You really are dedicated to service and single handedly rescued the situation.
Thank you.
Thank you Fattima, must say with your intervention, guidance and client focus, things shiftly improved. You do give significant hope to Tudortech and bring back trust in the business. You definitely an asset to Tudortech. I thank you for your customer focus. You really are dedicated to service and single handedly rescued the situation.
Thank you.
WvdM
Waldo van der Merwe's update11 Sept 2024, 21:11
Reviewer Update
Subsequent to working with Fattima Sheik, the matter definitely made progress.
Thank you Fattima, must say with your intervention, guidance and client focus, things shiftly improved. You do give significant hope to Tudortech and bring back trust in the business. You definitely an asset to Tudortech. I thank you for your customer focus. You really are dedicated to service and single handedly rescued the situation.
Thank you.
Thank you Fattima, must say with your intervention, guidance and client focus, things shiftly improved. You do give significant hope to Tudortech and bring back trust in the business. You definitely an asset to Tudortech. I thank you for your customer focus. You really are dedicated to service and single handedly rescued the situation.
Thank you.
Tudortech's replyOfficial
13 Sept 2024, 11:47We have credited the client
Tudortech's reply13 Sept 2024, 11:47
Official
We have credited the client
Tudortech's replyOfficial
13 Sept 2024, 11:51Thank you Mr van der Merwe please feel free to reach out should need any further assistance .
Tudortech's reply13 Sept 2024, 11:51
Official
Thank you Mr van der Merwe please feel free to reach out should need any further assistance .