TudorTech and Dyson after sales service is shocking

If you are reading this NEVER EVER buy a Dyson in South Africa because the after sales service (TudorTech) is BEYOND ABYSMAL. This is my fourth interaction with them and bar one the service is unacceptable.

It has been 26 days since I first reported my problem and asked for an assessment. Their service level agreement states that they collect next working day. Well that became next working fortnight - after 8 emails (only one answered), two phone calls (both not resulting in the action promised). My vacumn cleaner was eventually collected - no notice - no reference number and the courier had absolutely no details. As we recognised the courier we handed our vacumn cleaner over. That was TWO WEEKS AGO. Have heard NOTHING. No call. No email. No nothing. I am so desparate that I have had to buy a second vacumn cleaner as my daughters allergies were flaring (and the reason I made such a big investment in a Dyson in the first place. These people have actually brought me to tears and clearly do not care at all. Avoid all Dyon and any products supported by TudorTech like the plague!