The worst customer service

My Dyson V10 went in for repair on the 23rd October 2024. Austin Cokoto who is the repairs admin specialist, was assigned to my job. Now it’s the 3rd March 2025 and I’ve still heard nothing. We paid for the spares that came in on 1st February and have had no receipt of communication regarding this. 4 months so far to repair the hoover and zero customer service. All emails are ignored. When I call, I get through to Cape Town. They try to connect me to Johannesburg but it never goes through. Very disappointed and surprised a high end company such as Dyson use such a shocking and pathetic company for their repairs. It’s gives them a very bad name.