Terrible Service and communication

I am terribly disappointed with the service. I dropped off my Dyson Airwrap unit for assessment to the Johannesburg branch on January 8th 2024. It is now 3 months later, and I have yet to be helped and reach a solution.

The communication is horrific, I only ever get an update after prompting emails myself, and have been waiting over 3 weeks for a reply to the multiple emails i have sent, and contact me regarding a replacement that they apparently escalated to management.

Hoping this prompts a response given the poor customer service and communication.