MB
Martine B
1 reviews | Active since Apr 2025
17 Apr 2025, 20:23
Terrible customer service
We took one vacuum cleaner in for repair and for the other one we paid for a new battery to be delivered “the following week.” Since making payment for the battery, we did not have any feedback for 3 weeks - the company does not answer phones or emails. Numerous emails were sent to different employees. No feedback.
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Replies (2)
Tudortech's replyOfficial
06 May 2025, 16:03I have tried calling the client regarding her device I have also told our JHB office to call the client as the device is ready for collection.
Tudortech's reply06 May 2025, 16:03
Official
I have tried calling the client regarding her device I have also told our JHB office to call the client as the device is ready for collection.
MB
Martine B's updateReviewer Update
23 Aug 2025, 18:23We still have not received any communication regarding the battery, as it was communicated that the battery will be couriered to Pretoria. Since our previous communication with the manager, who told us that they were awaiting the battery from Cape Town, the manager is not working there anymore and nobody replies on their emails. We are very frustrated.
MB
Martine B's update23 Aug 2025, 18:23
Reviewer Update
We still have not received any communication regarding the battery, as it was communicated that the battery will be couriered to Pretoria. Since our previous communication with the manager, who told us that they were awaiting the battery from Cape Town, the manager is not working there anymore and nobody replies on their emails. We are very frustrated.