Shocking customer service!! Terminate the Dyson- Tudortech relationship

I ordered a new Dyson hairdryer two weeks ago. It still has not arrived. I reached out to Tudortech for support multiple times - they claim to have emailed me back but they have not. They also claimed via phone that the hairdryer would be delivered last week - it has not arrived. Honestly dealing with these people makes you feel as though the whole of tudortech is a **** company - that’s how bad the customer service is. At this point I just want a refund so that I can buy a different product. Can you process a refund for me???? Will anyone reply on my mails??? Don’t even get me started on the WhatsApp Dyson functionality - they said my order number does not exist. Unacceptable customer service. Dyson should terminate the Tudortech relationship and stop offering direct to consumer channel. Just sell your products on Takealot and be done with this. I wish I had ordered on Takealot. Now I’m in no man’s land. Takealot would have fulfilled this order in 2 days max.