Ruining Dyson Vacuums

cannot stress enough how strongly I recommend avoiding this company. This has been the worst customer service experience I’ve ever encountered. I initiated contact on 30 July 2024 to get my Dyson vacuum repaired, and the process has been nothing short of a nightmare.

Since then, I’ve sent twelve emails with no response. I’ve called six times, only to be met with empty promises. My vacuum was collected in early October, and after waiting over two weeks just to receive an assessment, I only got the repair quote after repeatedly calling and expressing my frustration about the delays. I paid for the repair immediately on 23 October 2024, yet here we are in mid-November, and I still have not received my Dyson back.

Am I really expected to continue paying full price for this “service”? If this is the company Dyson has chosen to handle their repairs in South Africa, it will be the last time I rely on them.