RE: DYSON/ TUDOTECH BRYANSTON, SANDTON : Extremely Dissatisfactory Service and Unresolved Issue

Dear Hello Peter, RE: DYSON/ TUDOTECH BRYANSTON, SANDTON : Extremely Dissatisfactory Service and Unresolved Issue I am writing to express my profound dissatisfaction with the service provided by TUDOTECH team, particularly with the handling of the repair of our fans. We have had a frustrating and disappointing experience, and I want to make it clear that the service we’ve received has been nothing short of unacceptable. We paid for the repair of the fans, which TUDOTECH team claimed to have completed. However, just three months later, the fans stopped working again. After sending photos and videos of the broken fans to Austin from TUDOTECH, we were told on 5 October 2024 that he had forwarded the issue to the technicians and was awaiting feedback. We followed up with Austin on the 14 October 2024, with Razia and Fattima cc’d in the email, but there was no response. Austin then mentioned that spares were available, but we continued to wait for our fans to be repaired or replaced. Another follow-up was sent on 18 October 2024, but once again, we received no reply. In this communication, we made it clear that if there were no spares available, we expected the fans to be replaced. On 19 October 2024, Austin finally responded to confirm that they had received the necessary spares and that the unit had been sent to the technicians. Despite this, we have heard nothing further. After another follow-up on 25 November 2024, we received no response, and we were forced to contact Razia and Fattima directly today 2 December 2024. The level of service provided by TUDOTECH is poor and unprofessional. We have been repeatedly ignored and treated with disregard, which is completely unacceptable. We have paid a significant amount of money for the fans as well as the repair that has not been properly addressed, and we are left with broken fans and no clear resolution in sight. I would strongly advise anyone to avoid using TUDOTECH’s services to prevent experiencing the same frustration, loss of time, and money that we have encountered. This treatment is not only disappointing but completely unprofessional. I expect an immediate response and resolution to this matter. If there are any further delays or failure to resolve this issue, I will be forced to escalate the matter further.