Poor service - and still waiting!

Tudortech Cape Town have had my mom’s Dyson vacuum cleaner for over a month now. On 16 Sept I spoke with Faeeza telephonically who confirmed that the spares they’d ordered had arrived so I could make payment, and they would deliver the vacuum cleaner within a day or two. That has not happened. Since then I’ve sent three emails and left two voice messages, with no response at all. This is unacceptable service. I look forward to resolution of this issue as soon as possible.