Poor service

My Dyson Airwrap started giving issues a month ago. It goes off and the red light continuously flashes. I purchased it just 1 year ago. I called the Dyson Johannesburg office and found out what information was needed for collection of the Dyson to check on what is wrong with it. Since 20 November 2023, I received 1 email to say I will be contacted to arrange collection and 4 emails later from me following up there has been no response till today. It is absolutely shocking that given the price of such an item that this is the kind of service one receives.