No customer service or product support

My Dyson Airwrap stopped working a month after purchase. I reported the issue to Tudortech on the 24th of January 2024, after many ignored E-mails and phone calls it was finally collected for repairs 2 weeks later. It has now been over a week since collection and I have not heard a single word from Tudortech. I have received no confirmation that they received my machine or been given an update on the status of repairs. My E-mails and phone calls are either ignored, or I am told no one is available to help me with my enquiry. I am completely shocked by the level of service received. It has been over 3 weeks and no end in sight! At this level of incompetency, I worry if my machine - worth R13,000 will even be repaired or if I will get it back. I deeply regret having spent so much money on a product that not only does not work but has zero customer support and service to address issues. I certainly will not be spending my money on a Dyson product again.