CP
Carol P
1 reviews | Active since Aug 2010
29 Dec 2025, 10:04
No after sales service for Dyson cordless vacuum cleaner
On the 22nd December 2025 I took my Dyson V8 cordless vacuum cleaner to Tudortech as it was not working and is like new as it has hardly been used Their technical department was closed , which is to be expected this time of year, but what was worrying I was told from now on Dyson support will only be available in Cape Town the Johannesburg office is closing, if I want my Dyson fixed they will courier it at a cost of R400 and another R400 to send it back, regardless whether they fix it or not For a top market product like Dyson the service support is shocking, I will never buy Dyson again as there is just no after service, which is important Carol Plunkett
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Replies (3)0
Replies (3)
Tudortech's replyOfficial
15 Apr 2026, 13:54Good day Carol
We’re very sorry to hear about your experience and understand how frustrating this situation must be—especially when your machine has hardly been used. Your concerns around after-sales support and communication are completely valid, and this is not the level of service we aim to provide.
We’d also like to clarify the information you were given and ensure you receive the correct support for your Dyson V8. Please send us your contact details via *** so we can look into your case, confirm the service process, and assist you with the next steps as quickly as possible.
Thank you for bringing this to our attention—we appreciate the opportunity to assist and improve your experience
Tudortech's reply15 Apr 2026, 13:54
Official
Good day Carol
We’re very sorry to hear about your experience and understand how frustrating this situation must be—especially when your machine has hardly been used. Your concerns around after-sales support and communication are completely valid, and this is not the level of service we aim to provide.
We’d also like to clarify the information you were given and ensure you receive the correct support for your Dyson V8. Please send us your contact details via *** so we can look into your case, confirm the service process, and assist you with the next steps as quickly as possible.
Thank you for bringing this to our attention—we appreciate the opportunity to assist and improve your experience
CP
Carol P's updateReviewer Update
15 Apr 2026, 17:08Thank you for replying to my complaint after 4 months, I had to send my Dyson to Cape Town and it was repaired, this is not ideal, Dyson should have a Service Department in Johannesburg, I have another Dyson a V12 which also needs repairing, I have replaced it with another make of Vacuum Cleaner
CP
Carol P's update15 Apr 2026, 17:08
Reviewer Update
Thank you for replying to my complaint after 4 months, I had to send my Dyson to Cape Town and it was repaired, this is not ideal, Dyson should have a Service Department in Johannesburg, I have another Dyson a V12 which also needs repairing, I have replaced it with another make of Vacuum Cleaner
Tudortech's replyOfficial
16 Apr 2026, 08:46Thank you for your message and for sharing your experience with us.
We’re sorry to hear about the inconvenience you’ve experienced and understand your frustration regarding the repair process. We’d like to assist you in booking your Dyson V12 for repair as quickly as possible.
To proceed, please provide us with your full name, contact number, address, and the serial number of the device. Once we receive these details, we will arrange the booking and guide you through the next steps.
We appreciate your patience and look forward to resolving this matter for you.
We’re sorry to hear about the inconvenience you’ve experienced and understand your frustration regarding the repair process. We’d like to assist you in booking your Dyson V12 for repair as quickly as possible.
To proceed, please provide us with your full name, contact number, address, and the serial number of the device. Once we receive these details, we will arrange the booking and guide you through the next steps.
We appreciate your patience and look forward to resolving this matter for you.
Tudortech's reply16 Apr 2026, 08:46
Official
Thank you for your message and for sharing your experience with us.
We’re sorry to hear about the inconvenience you’ve experienced and understand your frustration regarding the repair process. We’d like to assist you in booking your Dyson V12 for repair as quickly as possible.
To proceed, please provide us with your full name, contact number, address, and the serial number of the device. Once we receive these details, we will arrange the booking and guide you through the next steps.
We appreciate your patience and look forward to resolving this matter for you.
We’re sorry to hear about the inconvenience you’ve experienced and understand your frustration regarding the repair process. We’d like to assist you in booking your Dyson V12 for repair as quickly as possible.
To proceed, please provide us with your full name, contact number, address, and the serial number of the device. Once we receive these details, we will arrange the booking and guide you through the next steps.
We appreciate your patience and look forward to resolving this matter for you.