Nearly 4 Months, No Replacement, No Help – Shockingly Bad Service from Tudortech

I am beyond frustrated with Tudortech. It has now been almost 3 and half months since I dropped off my Dyson hairdryer for a warranty replacement, something I was told would take one week. Since then, I have received absolutely no communication from them.

I’ve called multiple times, emailed repeatedly and never once have I been followed up with. On my last visit to their Cape Town branch, I was assured that the issue would be escalated and that I would be cc’d on the correspondence. Unsurprisingly, that never happened either.

The only explanation I’ve been given every time I call is that “Dyson South Africa is being taken over by Dyson Dubai,” as if that somehow justifies nearly four months of total silence and zero resolution.

This has been one of the worst customer service experiences I’ve ever had. Tudortech’s lack of accountability, transparency, and professionalism is appalling. I would NEVER recommend them to anyone, steer clear and save yourself the frustration and waste of money.