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Zunelle B
1 reviews | Active since Aug 2012
09 Apr 2025, 10:23
Months later, and still no refund!
Tudortech Cape Town has owed me a refund since the end of January 2025 for charging a service fee on a Dyson vacuum cleaner that was still under warranty. I have been following up via phone and email for over two months now, and keep getting told that they will follow up with their accounts department and get back to me - which they never do. This is not just a case of poor service; it verges on the *********. I will now be lodging a formal complaint with the National Consumer Commission.
Helpful (0)
Replies (8)0
Replies (8)
Tudortech's replyOfficial
09 Apr 2025, 11:27Agent called the client and refund is now in process.
Tudortech's reply09 Apr 2025, 11:27
Official
Agent called the client and refund is now in process.
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Zunelle B's updateReviewer Update
09 Apr 2025, 11:42I have been told the same thing, by this same agent, since the end of January 2025 - so it remains to be seen whether the refund is actually being processed or not. It is, however, rather telling that posting on Hello Peter seems to be the best (perhaps the only?) way to actually get a response from Tudortech, as my emails on this matter have all gone unanswered.
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Zunelle B's update09 Apr 2025, 11:42
Reviewer Update
I have been told the same thing, by this same agent, since the end of January 2025 - so it remains to be seen whether the refund is actually being processed or not. It is, however, rather telling that posting on Hello Peter seems to be the best (perhaps the only?) way to actually get a response from Tudortech, as my emails on this matter have all gone unanswered.
Tudortech's replyOfficial
09 Apr 2025, 12:05Hi Zunelle thank you for taking my call, I will follow up as promise on Monday , regards Fattima
Tudortech's reply09 Apr 2025, 12:05
Official
Hi Zunelle thank you for taking my call, I will follow up as promise on Monday , regards Fattima
Tudortech's replyOfficial
09 Apr 2025, 12:45Thank you for taking my call , as promised I will follow up on Monday . Regards Fattima
Tudortech's reply09 Apr 2025, 12:45
Official
Thank you for taking my call , as promised I will follow up on Monday . Regards Fattima
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Zunelle B's updateReviewer Update
15 Apr 2025, 10:40It's Tuesday today, and still no feedback from Tudortech.
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Zunelle B's update15 Apr 2025, 10:40
Reviewer Update
It's Tuesday today, and still no feedback from Tudortech.
Tudortech's replyOfficial
15 Apr 2025, 15:59Hi Zunelle please note a deposit was done into you bank account.
Tudortech's reply15 Apr 2025, 15:59
Official
Hi Zunelle please note a deposit was done into you bank account.
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Zunelle B's updateReviewer Update
15 Apr 2025, 16:17The refund was paid following my last post this morning. Kudos to Fattima for finally making this happen, even though it should never have got to this point in the first place (three months and numerous calls and emails later, and eventually also getting the NCC involved). I will now be selling my Dyson to avoid ever having to deal with Tudortech again.
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Zunelle B's update15 Apr 2025, 16:17
Reviewer Update
The refund was paid following my last post this morning. Kudos to Fattima for finally making this happen, even though it should never have got to this point in the first place (three months and numerous calls and emails later, and eventually also getting the NCC involved). I will now be selling my Dyson to avoid ever having to deal with Tudortech again.
Tudortech's replyOfficial
15 Apr 2025, 16:53Only a pleasure mam
Tudortech's reply15 Apr 2025, 16:53
Official
Only a pleasure mam