Extremely poor customer service and delayed replacement unit

I am writing to express my extreme disappointment and frustration with the service I have received from Dyson SA and their service provider, Tudortech.

On 18 November, I contacted Dyson SA to report a fault with my Dyson hairdryer, which is still under warranty. The issue is that it loses power. After multiple follow-ups, Tudortech finally collected the hairdryer on 10 December.

Since then, I have been unable to get any feedback from Tudortech. I spoke to a lady named Beauty, who assured me that I would receive feedback by 24 January. Despite multiple follow-ups, I have yet to receive any update or my replacement hairdryer.

It is unacceptable that it takes this long to send a replacement hairdryer. The lack of communication and updates from Tudortech has been appalling. I urge Dyson to reconsider their partnership with Tudortech and find a more reliable and customer-centric service provider.

I hope that Dyson SA will take my complaint seriously and take immediate action to resolve this issue.