Dyson V10 service

If I could give these guys zero stars I would. Where to begin. We dropped our dyson v10 vacuum cleaner off on the 25th of august. Proof of payment was requested the same day to begin with the repairs. Payment was made next day, for the repair quote (in full) And then classically, we didn’t get a response. After asking if they received the payment, we were graced with a response 4 days later. 6 days later (after being ghosted) we asked if we could get an update on the status of repairs. And we got the best possible reply “please note spares have not arrived and we are still awaiting same” Ghosted again. Fast forward 9 days, 15 September, we asked again about an update (bare in mind these people asked for payment for repairs on the day we dropped it off!!!)- same response, no spares blah blah blah. Well, it’s the 17th of october, and we’re still waiting for feedback on the status on our machine.

It’s such a pity, that such a great brand is handled by this lot. I understand that there are transport issues and product shortages, but for goodness sake, keep your customer updated… PLEASE!!!

Also, still no f#%*ing vacuum cleaner….