Dyson repairs - terrbile serivce

Shocking, embarrassing, dismal.

The job card says 5-7 days turnaround, its been SIX weeks and i still don't have my Dyson vacuum cleaner back.

My vacuum (very clearly) needed a specific part replaced, which I identified on the job card when dropping off the unit.

The technician report - which took 2 weeks to produce - did not mention the part needing to be fixed, instead quoting to replace 2 other unrelated accessories parts, not including the one needing to be fixed.

I followed up telephonically weekly, then every 3 days, then daily over the 6 weeks and NOBODY ever got back to me, despite promises every time to revert.

The agent literally walked to the technician several times to ask about the repair, promising to revert with what they said, but never did. The whole thing was embarrassing and is still a completely unnecessary waste of everyone's time.

Every person i spoke to was unfazed by the shocking support and my mounting angst - having to waste my time and mental energy following up on a simple vacuum cleaner repair!?

I feel sorry for *some* of the staff - it must be one of the worst places to work as I now see how many terrible reviews TUDORTECH has online (google it).

Dyson should seriously consider who they partner with in South Africa.

When dropping off your dyson vacuum for repair, prepare for the worst. It will save you a lot of time, energy and angst. Shocking