TM
Theresa M

1 reviews | Active since Oct 2024

02 Oct 2024, 09:46

DYSON REPAIR

Absolute worst service ever. Management are nonexistent so I am unable to speak to them to escalate my query. The staff are completely ***********. Calls and emails are not returned. It has been so frustrating dealing with them. It’s been two months and my Dyson is still not sorted out. I cannot believe that this is the company Dyson would like to associate themselves with. I regret purchasing the Dyson vacuum cleaner. Unfortunately I have to deal with them as my vacuum is still under warranty but I suggest that you avoid them at all costs if you can.

0
Replies (7)
Tudortech
Tudortech's reply03 Oct 2024, 09:23
Official
Hi Theresa,

Please be advised that the request for your replacement has been done and will be dispatched by Wednesday, I do apologies for the lack of communication, from my team.

Best regards,

TM
Theresa M's update03 Oct 2024, 11:21
Reviewer Update
It’s Thursday today and I have not received my replacement. I called to find out that you are closed for two days. Yet another promise not upheld.
Tudortech
Tudortech's reply03 Oct 2024, 11:52
Official
HI Mam our business will be closed for the next 2 days due to the Jewish Holiday's .

Best regards,

TM
Theresa M's update03 Oct 2024, 11:56
Reviewer Update
The point is that you have not honours led your commitment to me. It’s been almost three weeks and I still have no vacuum. This is totally unacceptable service and very frustrating.
Tudortech
Tudortech's reply03 Oct 2024, 12:43
Official
Apologies mam

Best regards,

TM
Theresa M's update03 Oct 2024, 15:55
Reviewer Update
Meaningless apologies won’t help. What would be helpful is if you could deliver my vacuum cleaner like you promised.
Tudortech
Tudortech's reply04 Oct 2024, 10:22
Official
It will be delivered mam by Tuesdays for the latest 

Best regards,