Dyson agent Tudortech pathetic

I paid for a battery onsite in Joburg on 20/03/2024 and never heard from this pathetic company again.i phoned Cape Town branch on 2/04/2024 I spoke to a lady who stated the system is slow and she will call me back but which was not done.i called again 3/04/2024 and spoke to Faeeza who stated that the battery will be sent today.i await this fulfillment promise.further the staff are so unprofessional and can even determine via a order number as per invoice what I am talking about.Dyson I will never purchase again if this company is still the product agent in SA again I will contact Dyson with regards to this