EB
EMMARENTIA B

1 reviews | Active since Jul 2017

20 Jun 2024, 14:21

DYSON AFTER SERVICE SUCK

Job Card 33735 Tudortech Bryanston Dyson quick to take your money but after service suck for such an expensive item. My Dyson that I paid so much for had a red flickering light. I took it in to Tudortech Bryanston. First I was told that there is nothing wrong and that it can be my plugs at home being te problem. I then said they must do a service on my Dyson Airwrap due to me only having it 4 months. They came back and said it needs to be replaced. They do not phone you to tell you what is going on. Everytime I have to phone and then they do not now why it is not there yet. Reception extremely unprofessional and rude and after I lost it this week, I apparantly spoke to a Manager and the wholetime I spoke to him he was laughing about my situation and was no help at all. He saw this as one hell of a joke. After I had to threaten them I will come and make a big scene in the shop my Dyson....after I had to follow up again (not them phoning me to say it is there) and got an email just now stating my Dyson is there. Wondering why it took so long - first there was no stock and all of a sudden in 2 days my Dyson is ready for collection. So we will see if this is as they say a brand new one or a second hand knock off that they are giving me. As I do not trust Dyson anymore and what they say and do is not the same thing. How could they struggle for 2 months and in 2 days they got my item. They are quick to sell you their products. But once they got your money they do not care. Worst worst service I have been through for such an expensive item.

Dyson......after sales SUCK !!!!!!!

0
Replies (2)
Tudortech
Tudortech's reply21 Jun 2024, 13:34
Official
21/06/202  called client and will be calling her back on Tuesday to see if she is happy with her device 

Best regards,

EB
EMMARENTIA B's update24 Jun 2024, 20:12
Reviewer Update
NO SHE IS NOT HAPPY WITH HER DEVICE. THEY SEND ME WRONG ONE AND ******* PLASTIC !!!!
Previous Complaint Tudortech Bryanston
JobCard 33735
Just as I though what would happen. And I said that in my previous complaint that this was going to happen.
You gave me the wrong Dyson and I won't accept this one you send me. You replaced it with the wrong model after you received the serial number and guarantee and still you could not get this right.

You send me pink/blue one and I had the blue/copper.

The one you also send me is downgrade from what I had. The quality is definately not what I had.

You can feel the plastic on the on one you send me.

How are we going to resolve this. This is what I had and I want the same I had.

Who will be bringing my Dyson to me in Secunda and take the wrong one with you. I want this sorted out before the end of the week.

Photo of what I had attached.