Disgusting sevice

I am writing to let you know the awful service which I have had with Dyson(not returning my emails) and Tudortech(their appointed service co) I gave my vacuum cleaner and one of the floor tools which wasn't working(to show them that this is how all the floor tools don't work)in on the 11th of April 2025. They told me it was 3 to 5 working days to get my machine back. I had to pay R909.86 in advance before they even worked on my vacuum. After many calls and an email to Dyson(who never even rep****), I received my vacuum cleaner back on Friday, the 2nd of May. They sent my vacuum cleaner back, with a new floor tool which I had left there. Upon checking the other floor tools that did not work, they still were not working. I called the courier back to come and collect it, as it still was not working. I got a phone call back on Tuesday the 6th of May, that it would cost me another R3600 to fix it. After arguing that it wasn't fixed properly in the first place, they said that they would give me a discount of R600. I find it outrageous, firstly at their attitude, secondly, *****ery, and thirdly, that Dyson doesn't even care about the after sales service, which is non-existent. I am very disappointed at Dysons' lack of interest. Never recommending Dyson again. In fact the contrary. Regards Gina Markides