Devices not returned from Tudor-tech Cape town

Terrible service from Tudortech Cape town. My dryer was collected on 9 Jan 25 only to have the faulty plug repaired and still not returned to me. I was promised by the multiple agents who can all be named that my device will be returned by end of Jan. My emails and calls are never returned by cape town agents and i have not yet received the device. Such a harm to reputatation for Dyson