Absymsall service

I sent my new Dyson vacuum in for a service 18 months ago…. It has taken all this time of frustration, patience no one taking accountability and abysmal service. Finally I was sent a quote for R3500 to be paid upfront before they would derive the machine that was under warranty when I sent it in for repairs. But due to incompetence and excuse after excuse I had to threaten legality. I was then told it will be fixed within 2 days at no charge and delivered to my Hse. This went on for a few days and I felt once again I was being **** to and delayed so today I went to collect the machine. I don’t know if it works yet as the battery is flat but what I do know is that as frustrated as I was on arrival at their offices I felt somewhat sad. I don’t think it’s the staff at Tudortech who service the machines who are the problem it’s the mismanagement or lack of motivation of lack of care that has been shown to this company. Perhaps they lack funding or Dyson don’t care enough about SA market to send them parts as ‘they’re always on tbe water’ but what I do know is I will never purchase another Dyson product again … air such a high end product to have so little after service is completely shocking and when I see there promotions and exhibits around Cape Town high end malls I really want to warn to stay as far away as you will end up losing your machine and your mind for a good 18months… it really should not be the way in our customer service industry…. So zero points for Dyson going forward. I will sooner research the best service options when going forward with these types of products. It’s appalling and I’m really sorry for the staff that have to lie and pick up the pieces for this company