A Nightmare...

I must be honest; I can’t even justify giving this business a one-star rating. The experience has been utterly disappointing, with zero communication or accountability. Due to this poor service, I will never purchase a Dyson product again.

I submitted my Dyson item for repair, and after receiving the quote, I never got any updates from them. It has now been four months, and despite my numerous follow-ups, I requested my item to be returned. I even requested a refund, which I am still waiting for. To make matters worse, nothing has been repaired on the item.

Every week, when I call for an update, the story changes. This lack of transparency and consistency is unacceptable. After countless phone calls, I am left frustrated and deeply disappointed that a business can operate in this manner.

To date, I have also not received any feedback or communication from the so-called manager, despite being told this would happen. This entire experience has been nothing short of a nightmare.