A Dyson fan lost to the ether it seems.

In October 2019, I gave my Dyson fan to them for repair. Got it back months later still not repaired and returned it the same day. It was then sent to Cape Town. This was before COVID. I've been promised feedback but received none. It is now January 2021 and I am still without my fan. If these didn't cost R10k to replace, I would have left it, but they made the warranty claim, and was hence paid, so I feel at least feedback would be great. Sent numerous mails, but alas. My job card number, for what its worth is (was?) 15628. Won't be buying a Dyson ever again.