No assistance from the University

Oh TUT<br> I app**** for graduation online on 23 February 2015 and subsequently called the office on the 26th February 2015 to check if the application was received and was advised that it wasn't. The lady who assisted me on the line took down my details and asked that I call back after 10 working days to check if my application was successful.<br> <br> I called today and was advised that my application was not successful because I app**** late, how is that possible that two applications were done telephonically and online prior to the closing date are deemed as being late?<br> The lady who told me that my application was not successful - Sophia then asked me to call later and she will be able to give me a final answer regarding my application. This is after I asked her how possible is that their system says I app**** late yet two applications were submitted before the closing date. <br> When i tried calling her later...the line rang unanswered. <br> <br> How do I get this resolved without being frustrated by the University?