Cancellation & Refund Not Acknowledged – Trial Subscription Billing Concern

I am lodging this complaint to formally document my experience and to seek resolution. Summary of Issue: In December 2025, I signed up for what was advertised as a $1 once-off trial with Innerly. I did not consent to a recurring or full subscription. Actions Taken:

20 December 2025: Formal cancellation and refund request emailed

23 December 2025: Follow-up email sent from my iPhone

Multiple requests made for:

Immediate cancellation

Written confirmation of cancellation

Assurance that no further charges would be processed

Refund or billing clarification

Current Status:

No response received

No refund processed

No confirmation of cancellation

No engagement from support despite repeated attempts

Escalation: Due to the lack of response, I have:

Lodged a ***** case with my bank

Provided my bank with all correspondence

Escalated this matter publicly to ensure transparency and consumer awareness

Desired Outcome:

Written confirmation that the subscription is cancelled

Confirmation that no further charges will be processed

Refund of the $1 trial charge (or confirmation that no additional charges exist)