Your policy re spouses not being able to get info on accounts is BS

My wife paid money on my account on 2 march. It was accepted. She wanted to pay more on friday as she wants to start finishing off accounts and closing it so we can get out of debt. Covid hit us hard. The store refused to take more money and they told her the account was paid in full. She called the call centre where you can check the balance online and it stated my account is R100 in credit. She was informed they cant give her info regarding my account and i would need to visit a branch to get my refund. I visited a branch today who was open and the manager was very helpfull. Just a pity the department she needed to speak to was closed. Store needs to be open while departments in the same group is closed. So i want my refund and i work shifts. When im at work the branch is open, when i go to work and get home the branch is closed. I only had today. So how we gonna do this ??? Seeing as my account was handed over without even so much as a phone call or sms.

Dont phone me as we dont use cellphones at work Speak to my wife