KR
Katie R
1 reviews | Active since Apr 2013
11 Feb 2015, 10:50
You spam me - I need to phone you to opt out?!
Good day<br> <br> I receive smses from your marketing department often.<br> <br> I did not ask to receive these promotional messages - where did you even get my number?<br> <br> What is really frustrating is that I need to spend money and TIME (which is the equivalent of money...) on a phone call to your call centre to opt out? That is ridiculous.<br> <br> Please opt me out ASAP. This has already put me off ever shopping at you.<br> <br> Regards<br> <br> Katie
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Truworths's replyOfficial
13 Feb 2015, 16:48Hello katieroller,
Thank you for notifying us of this matter and affording us the opportunity to clarify your concerns.
The promotional offers sent to you were by no means intended to cause any frustration and we can assure you that we adhere to the requirements stipulated by the Direct Marketing Association (DMA) at all times.
We acknowledge your dissatisfaction regarding this matter and can confirm that your request has been honoured and that we have removed your cell phone number from our database. You should no longer receive any communication from Truworths.
We regret that the correspondence sent was not received in the manner that it was intended, but we trust that we were able to adequately address you concerns.
Kind regards,
Charmaine
Thank you for notifying us of this matter and affording us the opportunity to clarify your concerns.
The promotional offers sent to you were by no means intended to cause any frustration and we can assure you that we adhere to the requirements stipulated by the Direct Marketing Association (DMA) at all times.
We acknowledge your dissatisfaction regarding this matter and can confirm that your request has been honoured and that we have removed your cell phone number from our database. You should no longer receive any communication from Truworths.
We regret that the correspondence sent was not received in the manner that it was intended, but we trust that we were able to adequately address you concerns.
Kind regards,
Charmaine
Truworths's reply13 Feb 2015, 16:48
Official
Hello katieroller,
Thank you for notifying us of this matter and affording us the opportunity to clarify your concerns.
The promotional offers sent to you were by no means intended to cause any frustration and we can assure you that we adhere to the requirements stipulated by the Direct Marketing Association (DMA) at all times.
We acknowledge your dissatisfaction regarding this matter and can confirm that your request has been honoured and that we have removed your cell phone number from our database. You should no longer receive any communication from Truworths.
We regret that the correspondence sent was not received in the manner that it was intended, but we trust that we were able to adequately address you concerns.
Kind regards,
Charmaine
Thank you for notifying us of this matter and affording us the opportunity to clarify your concerns.
The promotional offers sent to you were by no means intended to cause any frustration and we can assure you that we adhere to the requirements stipulated by the Direct Marketing Association (DMA) at all times.
We acknowledge your dissatisfaction regarding this matter and can confirm that your request has been honoured and that we have removed your cell phone number from our database. You should no longer receive any communication from Truworths.
We regret that the correspondence sent was not received in the manner that it was intended, but we trust that we were able to adequately address you concerns.
Kind regards,
Charmaine