YOU ARE LOSING CUSTOMERS BCAUSEOF POOR SERVICE

My ID No ***/ cell ***. I made a request for fashion delivery they said will take only48 hours. It was 3 items,Skirt,Jacket n Vest. I received 2 SMS to say items sold out for Vest n Jacket when I call Head office they told me they found the Skirt n will receive it soon I decided to call 1 shop n give them Type N Style for Jacket they gave me list of shops which had a Jacket I managed to find it (Wrong information was given). I requested the shop to keep it aside for me I spoke to a certain lady called Tasneen Abraham at Fashion delivery who confirmed dat she sent the request form to the shop which I found the Jacket, she even confirmed the date which I was gona receive it but when I did follow up I was told that there is no request sent ( Wrong information) The manager at that shop assisted me by transfering it to the nearest shop but the price have now gone up.Head office tells me that the skirt is cancelled without my consent cause theacc is in arears.Arears can be fixed anytime but I need that skirt n Jacket with the price I saw when i made a request.They playing with my mind giving me wrong information.what went wrong with truworths such a poor ser