SM
Sue M
1 reviews | Active since Jan 2016
11 Jan 2016, 13:04
Yet again proving ineptitude
If it has been remove from the account, why did I get an sms today, at 12h35 saying that I owe you guys money? Get your furking account house in order and stop bothering me with ****!!!!! I will be having my lawyer contact you and sue you for harassment! Sort this OUT NOW!!!<br> This has been happening for a long time now, and you have promised to remove this number from the incorrect account, to no avail.<br> You guys are a bunch of nitwits, and I feel sorry for the people who have to deal with you! <br> Send confirmation that this has been remove, and my account has been closed, or I will take this further<br> Phone me back, if you dare!
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Truworths's replyOfficial
14 Jan 2016, 11:44Hello Sue Khn,
We were truly concerned to read that you have once again received communication intended for another account holder.
We therefore deemed it necessary to address this matter with the management team of the collections agency, Munnik Basson Da Gama (MBD), who is currently handling the account on our behalf. We can verify that your details have been removed from their records and that you will no longer receive any communication in this regard. As they were unsuccessful in their attempt to contact you, they have asked us to apologize on their behalf for the inconvenience caused.
We can verify that we have sent you an email in this regard which contained confirmation of the closure of your Truworths account.
We once again apologize for any upset or frustration caused as a result of this matter. We regret that we are losing you as an account holder, however trust that we have adequately attended to this matter for you.
Yours sincerely,
Lynn
We were truly concerned to read that you have once again received communication intended for another account holder.
We therefore deemed it necessary to address this matter with the management team of the collections agency, Munnik Basson Da Gama (MBD), who is currently handling the account on our behalf. We can verify that your details have been removed from their records and that you will no longer receive any communication in this regard. As they were unsuccessful in their attempt to contact you, they have asked us to apologize on their behalf for the inconvenience caused.
We can verify that we have sent you an email in this regard which contained confirmation of the closure of your Truworths account.
We once again apologize for any upset or frustration caused as a result of this matter. We regret that we are losing you as an account holder, however trust that we have adequately attended to this matter for you.
Yours sincerely,
Lynn
Truworths's reply14 Jan 2016, 11:44
Official
Hello Sue Khn,
We were truly concerned to read that you have once again received communication intended for another account holder.
We therefore deemed it necessary to address this matter with the management team of the collections agency, Munnik Basson Da Gama (MBD), who is currently handling the account on our behalf. We can verify that your details have been removed from their records and that you will no longer receive any communication in this regard. As they were unsuccessful in their attempt to contact you, they have asked us to apologize on their behalf for the inconvenience caused.
We can verify that we have sent you an email in this regard which contained confirmation of the closure of your Truworths account.
We once again apologize for any upset or frustration caused as a result of this matter. We regret that we are losing you as an account holder, however trust that we have adequately attended to this matter for you.
Yours sincerely,
Lynn
We were truly concerned to read that you have once again received communication intended for another account holder.
We therefore deemed it necessary to address this matter with the management team of the collections agency, Munnik Basson Da Gama (MBD), who is currently handling the account on our behalf. We can verify that your details have been removed from their records and that you will no longer receive any communication in this regard. As they were unsuccessful in their attempt to contact you, they have asked us to apologize on their behalf for the inconvenience caused.
We can verify that we have sent you an email in this regard which contained confirmation of the closure of your Truworths account.
We once again apologize for any upset or frustration caused as a result of this matter. We regret that we are losing you as an account holder, however trust that we have adequately attended to this matter for you.
Yours sincerely,
Lynn