1 reviews | Active since Jun 2016
YDE (Young designers Emporium) Complaint
<p>I have had a YDE account for less than a year, i bought clothing with them on credit 6 months ago for items valued at R600, i had requested them to debit my account every month for the repayment. Fast forward 6 months later I am trying to get a loan from the bank and it turns out i have a bad credit rating because of a store account that I have, and i later find out that YDE (Yound designers Emporuim) has not been debiting my account nor have they tried to contact me. I have since paid up that account and closed it, however they have left me with a very poor credit rating and they cannot seem to rectify it. Im highly frustrated and disappointed with their service.</p>
Thank you for your post.
We acknowledge that your complaint refers to your YDE account and therefore we referred this matter to the relevant department to investigate and provide us with feedback.
They informed us that no record of a debit order request or banking details were received for your account since it was opened in June 2015.
Further to this, we can verify that when an account falls into arrears communication is systematically generated to advise you on the status of your account and statements are sent on a monthly basis to also inform you on the installments and arrears due. We can confirm that a payment was received from you via Electronic Funds Transfer (eft) in September 2015. As no further payments were received, communication was again generated to advise you in this regard.
As a credit granting company YDE is required to submit factual information on a monthly basis, to all credit bureaus, on how an account is being managed.
We can verify that you were contacted by a consultant from the department to discuss this matter. We regret that you have decided to close your YDE account subsequent to this.
Should you have any future comments, suggestions or concerns please feel free to contact YDE on *** or via email on ***.
Kind regards,
Truworths Online Team
Thank you for your post.
We acknowledge that your complaint refers to your YDE account and therefore we referred this matter to the relevant department to investigate and provide us with feedback.
They informed us that no record of a debit order request or banking details were received for your account since it was opened in June 2015.
Further to this, we can verify that when an account falls into arrears communication is systematically generated to advise you on the status of your account and statements are sent on a monthly basis to also inform you on the installments and arrears due. We can confirm that a payment was received from you via Electronic Funds Transfer (eft) in September 2015. As no further payments were received, communication was again generated to advise you in this regard.
As a credit granting company YDE is required to submit factual information on a monthly basis, to all credit bureaus, on how an account is being managed.
We can verify that you were contacted by a consultant from the department to discuss this matter. We regret that you have decided to close your YDE account subsequent to this.
Should you have any future comments, suggestions or concerns please feel free to contact YDE on *** or via email on ***.
Kind regards,
Truworths Online Team