1 reviews | Active since Jun 2016
YDE
<p>Asked yde to send me simple information because the store could not print it I don't know why. They called the contact centre a very rude girl said what I want is ridiculous, there's a reason why I need that information now they decided to rather hand me over to MBD. I want to pay that account I really don't understand what is so difficult with what I want </p>
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your frustration and sincerely apologize for the manner in which you were assisted during the call referred to in your post. We have escalated this matter to the relevant management of our YDE call center to investigate and address.
We were informed that a consultant has contacted you to discuss your concerns and has emailed you the requested information.
We trust that this matter was adequately resolved and look forward to your account being brought up to date with payment.
Please feel free to contact YDE on 021- ********** or via email on **********
Kind regards,
Truworths Online Team
Best regards,
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your frustration and sincerely apologize for the manner in which you were assisted during the call referred to in your post. We have escalated this matter to the relevant management of our YDE call center to investigate and address.
We were informed that a consultant has contacted you to discuss your concerns and has emailed you the requested information.
We trust that this matter was adequately resolved and look forward to your account being brought up to date with payment.
Please feel free to contact YDE on 021- ********** or via email on **********
Kind regards,
Truworths Online Team
Best regards,