AM
Azwindini M
1 reviews | Active since Dec 2014
03 Mar 2016, 11:08
wrongfully charged for an account I don't have
since Jan 2016, I have been receiving reminders on my phone to pay my Truworths account. I called them and they said they will clear that mistake. I got another reminder today to pay may account. I called them, spoke to someone on their call centre. I explained my query. she said hold on and never got back to me until I hung up. I'm highly stressed. what's stressing me more id that the sms says Ms Magidi don't forget to pay your account. and I am in fact Ms Magidi. they need to call me and fix this urgently. I don't have an account with them. I don't want them to tarnish my name. I'm worried about my credit record.
Helpful (0)
Replies (1)0
Replies (1)
Truworths's replyOfficial
07 Mar 2016, 16:53Hello Magidi,
Thank you for your post.
We acknowledge your frustration regarding the SMS's you have been receiving. We were unable to locate an account on our system that contains your details provided in this post.
We have therefore attempted to reach you on the cellphone number but were unsuccessful in our attempts. We have subsequently sent you an email in this regard and are awaiting your reply.
We trust that we will be able to successfully resolve your query upon receipt of your reply.
Kind regards,
Lynn
Thank you for your post.
We acknowledge your frustration regarding the SMS's you have been receiving. We were unable to locate an account on our system that contains your details provided in this post.
We have therefore attempted to reach you on the cellphone number but were unsuccessful in our attempts. We have subsequently sent you an email in this regard and are awaiting your reply.
We trust that we will be able to successfully resolve your query upon receipt of your reply.
Kind regards,
Lynn
Truworths's reply07 Mar 2016, 16:53
Official
Hello Magidi,
Thank you for your post.
We acknowledge your frustration regarding the SMS's you have been receiving. We were unable to locate an account on our system that contains your details provided in this post.
We have therefore attempted to reach you on the cellphone number but were unsuccessful in our attempts. We have subsequently sent you an email in this regard and are awaiting your reply.
We trust that we will be able to successfully resolve your query upon receipt of your reply.
Kind regards,
Lynn
Thank you for your post.
We acknowledge your frustration regarding the SMS's you have been receiving. We were unable to locate an account on our system that contains your details provided in this post.
We have therefore attempted to reach you on the cellphone number but were unsuccessful in our attempts. We have subsequently sent you an email in this regard and are awaiting your reply.
We trust that we will be able to successfully resolve your query upon receipt of your reply.
Kind regards,
Lynn