aB
aleseng B
1 reviews | Active since Feb 2014
11 Sept 2015, 09:36
wrongfully accused
My account is under investigation without my knowledge!
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Replies (1)0
Replies (1)
Truworths's replyOfficial
23 Sept 2015, 12:24Hello alieboy,
Thank you for your post.
We acknowledge your frustration in this regard and therefore deemed it necessary to escalate this matter to the Divisional Manager of the store mentioned in your post.
We were informed that there is indeed currently an investigation being conducted pertaining to your account. We wish to ensure that any investigations done for an account is for the protection of our customers. We therefore hope that you will be able to perceive and accept our stance in this regard.
We wish to convey our sincerest apologies for any inconvenience or upset caused. However, trust that this matter will be successfully resolved once the investigation has been concluded.
Kind regards,
Lynn
Thank you for your post.
We acknowledge your frustration in this regard and therefore deemed it necessary to escalate this matter to the Divisional Manager of the store mentioned in your post.
We were informed that there is indeed currently an investigation being conducted pertaining to your account. We wish to ensure that any investigations done for an account is for the protection of our customers. We therefore hope that you will be able to perceive and accept our stance in this regard.
We wish to convey our sincerest apologies for any inconvenience or upset caused. However, trust that this matter will be successfully resolved once the investigation has been concluded.
Kind regards,
Lynn
Best regards,
Truworths's reply23 Sept 2015, 12:24
Official
Hello alieboy,
Thank you for your post.
We acknowledge your frustration in this regard and therefore deemed it necessary to escalate this matter to the Divisional Manager of the store mentioned in your post.
We were informed that there is indeed currently an investigation being conducted pertaining to your account. We wish to ensure that any investigations done for an account is for the protection of our customers. We therefore hope that you will be able to perceive and accept our stance in this regard.
We wish to convey our sincerest apologies for any inconvenience or upset caused. However, trust that this matter will be successfully resolved once the investigation has been concluded.
Kind regards,
Lynn
Thank you for your post.
We acknowledge your frustration in this regard and therefore deemed it necessary to escalate this matter to the Divisional Manager of the store mentioned in your post.
We were informed that there is indeed currently an investigation being conducted pertaining to your account. We wish to ensure that any investigations done for an account is for the protection of our customers. We therefore hope that you will be able to perceive and accept our stance in this regard.
We wish to convey our sincerest apologies for any inconvenience or upset caused. However, trust that this matter will be successfully resolved once the investigation has been concluded.
Kind regards,
Lynn
Best regards,