Wrong reference used on EFT payment

My wife has an account with Truworths which I pay the monthly installment for. So, on the 9 April 2020 I did a payment of R1020 via EFT where made mistake on reference numbers. On the reference number I used the one whichwas supp**** for Easypay instead of either the shop card number or my wife id number. The error of reference was communicated to the shop and they promised correct through thier internal processes hence proof of payments were sent to the provided emails. For the current month payment I used the shop card number for the EFT payment and it shows on their statement but the R1020 is still outstanding hence the shortfall on the account. The shop card number is *** which was used May payment. Wrong *** (Easypay ref) Name: NS Thubana

The request is for Truworths to allocate the R1020 fund to the correct account as it is suppose as promised. Currently they sending messages of outstanding payments even though the payment was confirmed to have veen done.

I can be called on *** for any clarity if need be as I am doibg the monthly payments on this account ecen though it is in my wife name.

Hoping for resolution

Kind Regards Julius