Wrong product and bad service on wedding day

I was best man to my cousin on Saturday. 30 minutes before we had to leave we notice that he's Daniel Hector shoes are both left shoes, and two different styles. We were literally waiting for the driver to pick us up for church. I called the store, explained the situation to them and asked if they can deliver the correct shoes. I spoke to store manager Natasha. The only thing she said was that she was sorry, no attempt at all was made. This is after all a mistake on the store side, and delivering that shoes was the least that she could have been done. None the less, we had to delay everything to make our way to N1, there she did not have the decency to come to me and apologize, instead sending her staff to ask me stupid questions like did we polish the shoes and so forth. I even left the store with two shoes that is not identical, at least one was left and one was right, just because of the pressure we were under and the way the staff was not realizing the urgency of the matter. Ive seen good service and I've seen bad service, but this is by far the worse. The attitude displayed by the store manager was a \I couldn't really care"kind of attitude. An that is quite sad."""