GT
Gontse T
1 reviews | Active since Apr 2020
09 Sept 2023, 16:56
Wrong Entries
Dear Truworths. On the 20th August I went into a branch at Church Square to buy a Paco Rabanne perfume. The was a power failure & everything was done manually. It was extremely dark in the shop we were using own phone torches. I specifically told the lady who was helping me that the purchase was a 12 months plan. Today I received my statement & I am shocked that the purchase was recorded on a 6 months plan.
I demand that this be fixed cause it was not my fault as a customer. Your cashier decided to do her own thing
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Truworths's replyOfficial
11 Sept 2023, 11:42Good day,
Thank you for getting in touch.
We acknowledge your frustration and apologise for the inconvenience caused as a result of this matter. We can confirm that we have requested for the purchase of R1,870.00 to be transferred to the 12-month interest-bearing payment plan.
Thank you for getting in touch.
We acknowledge your frustration and apologise for the inconvenience caused as a result of this matter. We can confirm that we have requested for the purchase of R1,870.00 to be transferred to the 12-month interest-bearing payment plan.
Best regards,
Truworths's reply11 Sept 2023, 11:42
Official
Good day,
Thank you for getting in touch.
We acknowledge your frustration and apologise for the inconvenience caused as a result of this matter. We can confirm that we have requested for the purchase of R1,870.00 to be transferred to the 12-month interest-bearing payment plan.
Thank you for getting in touch.
We acknowledge your frustration and apologise for the inconvenience caused as a result of this matter. We can confirm that we have requested for the purchase of R1,870.00 to be transferred to the 12-month interest-bearing payment plan.
Best regards,
GT
Gontse T's updateReviewer Update
11 Sept 2023, 15:15Thank you very much for the prompt response. So will my current statement be rectified or I will only be able to see the changes next month?
GT
Gontse T's update11 Sept 2023, 15:15
Reviewer Update
Thank you very much for the prompt response. So will my current statement be rectified or I will only be able to see the changes next month?